Terms of service
Service Available for US Residents Only
IMPORTANT NOTICE: By accepting these Terms of Service and using the products and services provided to you, you are bound by the terms and conditions listed hereafter and any wireless carrier "Service Agreement", "Acceptable Use Policy", or related document which governs a user's responsible use of network resources and services as referenced by the wireless carrier on their website. Additional terms and conditions may also apply. A minimum summary is referenced below for your benefit.
1. SERVICE DESCRIPTION: Back to top
You(“you”or“Member”)are being provided an Internet access service (“Service”). You are not being provided with any applications (such as Internet telephone or cable TV) that might be provided with INTERNET service by other vendors. We are not involved in the creation or the provisioning of the Service. The Provider provides the Service over its wireless network, using cell sites and frequencies licensed by the FCC. The Service is not available in all locations and you will only be able to access the Service when within the operating range of the Provider’s network, which may change from time to time is the sole discretion of the Provider. The Service may be disrupted or unavailable from time to time due to maintenance, emergencies, inclement weather or other factors outside of our control, or any of our partner’s control. The Service and the related equipment needed to use the Service (“Equipment”) may not function in the event of a power failure or disruption, and you may be required to reset or reconfigure your modem or other hardware in order to use the Service thereafter. We and our partner’s assume no liability with regard to any failure or lack of performance of the Service.
Use of the Service is subject to the Provider’s then-current(i) acceptable use policy (the “Provider AUP”) and incorporated herein by reference; and (ii) end user terms and conditions (the “Provider T&C”). The Provider reserves the right to change its AUP or T&C at any time.
THE SERVICE MAY BE SUBJECT TO USAGE LIMITS ESTABLISHED BY THE PROVIDER, WHICH ARE NOT CONTROLLED BY US OR ANY PARTNER AND ARE SUBJECT TO CHANGE. WE MAY NOT RECEIVE ADVANCE NOTICE OF ANY SUCH CHANGES FROM THE PROVIDER AND IN SUCH CASES WILL NOT BE ABLE TO GIVE YOU ADVANCE NOTICE THEREOF.
2. MEMBERSHIP FEE Back to top
Upon enrollment, you are responsible for paying a one-time membership fee for each new plan you subscribe to. Membership constitutes access to products and services, and does not constitute ownership of any provided equipment.
The fee for a membership covers the cost of the setup, administration, and support for each subscription, as there can be multiple subscriptions under one membership on a customer’s account. The membership fee can be applied to a device upgrade or transference between plans. All Devices are the property of Nomad Internet and must be returned at the conclusion of each membership.
3. MONTHLY INVOICES Back to top
Upon becoming a member, you are responsible for paying the first month of service in advance. This charge will occur when delivery of the product is confirmed. A product is considered delivered when the associated tracking certifies a successful delivery has been made to the shipping address you provided.
The first day of your 30-day bill cycle starts when your package is considered delivered by the shipping carrier. The membership will renew every 30 days after the first monthly invoice. Monthly invoices are billed in advance and will automatically be charged to the credit card on file every month. Credit cards may be updated at the member’s request.
All subscriptions must have a valid credit card on file for the autopay subscription renewal. Autopay enrollment is a condition of membership and is authorized by the customer at the time the membership is purchased.
Billing is subject to continue until items belonging to Nomad Internet have been returned and verified. Complete details are outlined in section four, "Subscription Cancellation and Refund Policy."
4. SUBSCRIPTION CANCELLATION AND REFUND POLICY Back to top
All Devices are the property of Nomad Internet and need to be returned in order to cancel a subscription. The term “Device” refers to all equipment sent (e.g., antenna and power cords/chargers, routers, and SIM cards).
Cancellation of any subscription can only take place when the Device(s) has been returned to Nomad Internet and associated tracking information states that the unit has been received by Nomad Internet.
Each Device that is sent out has its own corresponding billing subscription. There can be multiple subscriptions under one membership. To avoid being billed for a Device you are no longer using, it is your responsibility to ship the Device back using the return label provided by Nomad upon your request to cancel. Please note that this also applies to replacement SIM Cards or SIM Only plans shipped out independent of a router.
Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device–this includes, but is not limited to, the addition of any adhesive or tape, removal of identifying numbers or letters etc.
Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $140 for Hotspots and $300 for Mofi Routers.
For any cancellation requests please contact us at [email protected]. Once we have received your cancellation request, we will contact you and email a Return Link so that you can generate and print a Return Label. Please be aware that you must contact Nomad BEFORE you return any item. DO NOT SHIP anything before we respond to your cancellation request and provide you with a Return Label and other instructions.
Once you have received your Return Link please follow the return instructions as provided. Please keep any return shipment receipts from the shipping carrier as we are not responsible for loss or damage of your return shipments. The date that the carrier is in possession of the return, per the tracking history, will be considered as the last day you will be considered to have access to the service.
Once the tracking information states the hardware has been received by Nomad Internet, please allow Nomad Internet 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to reflect on your original payment method once the refund is initiated.
Monthly Membership Dues will be reviewed for reimbursement based on the date of the invoice and the date the carrier declares possession of the item. Prorated refunds will be issued where applicable.
5. 7-DAY MONEY-BACK GUARANTEE Back to top
Each membership is subject to a money-back guarantee period of 7 days. The money-back guarantee period begins on the date the equipment is marked as delivered to test out the Device and service.
If the Member chooses to return the Device within the first 7 days from when the equipment was delivered, a refund for the one-time Membership Fee will be issued per the terms laid out in our aforementioned return policy, and after the Device is delivered to Nomad.
The date that the carrier is in possession of the returned item, per the tracking history, will be considered as the final day you will be considered to have access to the service and will be used as the date to confirm a customer is within their 7-day money-back guarantee.
The return of all Devices and SIM must be fulfilled before a refund can take place. Please be aware that you must contact Nomad BEFORE you return any item. DO NOT SHIP anything before we respond to your refund request and provide you with a Return Label and other instructions. Once you have been emailed a Return Link, please generate and print your Return Label.
For any refund requests please contact us at [email protected] so that we may send you a Return Link.
Please keep any return shipment receipts from the shipping carrier as we are not responsible for loss or damage of your return shipments. Once the tracking information states the hardware has been received by Nomad Internet, please allow Nomad Internet 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to reflect on your original payment method once the refund is initiated.
6. RATE CHANGES Back to top
Nomad Internet reserves the right to change its rates and otherwise modify the terms and conditions of this Agreement at any time by notifying you 30 days in advance of the effective date of such changes.
In the event that you wish to terminate your account, you, the member, may cancel future charges by contacting us via email at [email protected]. Otherwise, the existing membership will be billed at the new rate. This Agreement hereby supersedes all previous representations, understanding, or agreements, written or oral, by or between you and Nomad Internet, and shall prevail notwithstanding any variance with terms and conditions of any and all orders submitted.
7. REFERRALS Back to top
Users may be able to refer their friends, family, or other users (“Referral”) to purchase or subscribe to Nomad Internet. Where a Referral has been made by you, you may be eligible to receive a subscription credit or other credit (“Referral Credit”) to redeem for Nomad Services. Please be aware that all Referral Credits have no cash value and may not be redeemed for cash. All Referral Credits are subject to approval and verification by Nomad Internet. Nomad Internet has the sole discretion in determining whether a Referral has been made and whether you are eligible to receive a Referral Credit for any such Referral. Nomad Internet reserves the right to modify, update, or discontinue the Referral program at any time at its discretion.
8. NONPAYMENT Back to top
If your subscription payment is not collected within 7 days after its due date, your subscription will be automatically deactivated and canceled. If you wish to start your service again, you will need to order a new plan on our website and will be subject to another Membership fee. The member is responsible for the accuracy of the financial institution information provided and to ensure that there are sufficient funds to cover the amount charged by Nomad Internet. Under no circumstances will Nomad Internet be held liable for fees incurred by the member’s financial institution.
9. REDRESS OPTION Back to top
If you have a complaint about the Service, please contact us to resolve the complaint. This notice will govern dispute resolution generally.
10. CREDIT CARD CHARGEBACKS & DISPUTES Back to top
If we have charged your registered payment method for a charge that we deem is authorized and valid under these Terms, and your credit card company or other payment provider subsequently withholds or revokes such payment to us because the charge has been disputed by you (a “Chargeback”), we reserve the right to suspend your access to the affected Services until the Chargeback is reversed or in the case of a billing dispute, the billing dispute is resolved as set forth in these Terms. All billing disputes should be directed to the Billing Department at [email protected]. Any billing disputes done through a financial institution can result in the immediate cancellation of the membership for which the funds have been withdrawn and a twenty-five dollar ($25.00) chargeback fee for each dispute may be applied.
11. CONGESTION MANAGEMENT Back to top
We do not own, operate, maintain, or control the Service, and do not engage in network congestion management practices. The Provider uses network congestion management practices that may interfere with the speed or the availability of your Service. You should review the Provider’s disclosures for the network congestion management practices that may affect your use of the Service, including descriptions of congestion management practices; types of traffic subject to practices; purposes served by practices; practices’ effects on end-users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
12. SPEED OF SERVICE Back to top
Speed rates, which describes the rate at which data is transmitted on the network, depend upon the cellular service coverage and equipment capabilities. The maximum speed for the service is stated under optimal conditions and may vary significantly. Plans may also have speed limits imposed by the network provider. Nomad Internet does not offer, disclose, or guarantee minimum speeds. All memberships are provided on an AS IS basis and throughput speeds are not guaranteed.
Availability of service may vary and the speed of data may be reduced by things such as: data usage; proximity to and availability of service from your local tower; the number of users using the network; and overall traffic or congestion in the area. Speeds and service could be disrupted or become unavailable from time to time due to maintenance, modifications, or repairs of the Provider's infrastructure; emergencies; inclement weather or environmental changes; power outages; and other factors outside of our control or any of our Partner’s control.
13. DATA LIMITATIONS Back to top
Service with Nomad includes up to unlimited mobile hotspot data for normal internet usage. Nomad Internet makes a best effort to provide unlimited data, and may exchange your equipment in the event of a service disruption to continue to provide up to an unlimited data limit. Data limitations may vary based at the discretion of the providing network, and service may be subject to usage limits established by the Provider.
Nomad is not responsible for changes to the network made by the providing carrier, and has no control over possible network optimization changes enforced by the Provider. All offers, content, promotions & prices listed today are subject to change without prior notice.
14. APPLICATION-SPECIFIC BEHAVIOR Back to top
We do not own, operate, maintain, or control the Service, and do not engage in the blocking or rate-control of specific protocols or protocol ports, nor do we modify any protocol fields or inhibit or favor any applications or classes of applications. The Provider may engage in one or more of those activities. You should review the Provider’s disclosures for application-specific practices by the Provider that may affect your use of the Service.
15. TECHNICAL SUPPORT Back to top
Technical Support is offered on all Nomad Internet devices and subscriptions. Support may include shipping a replacement device. All Shipped Replacement devices will include a pre-prepaid shipping label for the return of the non-working unit, if applicable.
All devices are the property of Nomad Internet and must be returned within 10 days of receiving the new operating unit. Devices that fail to be returned within this window will be subject to a Device Replacement Fee.
Our technical support staff is not trained to, has no obligation to and will not assist you in installing and/or troubleshooting third-party modems, network cards, routers, complex network configurations or telephone lines, nor will they provide any technical assistance or support for any third-party Software. Nomad Internet is not responsible for connection problems due to a computer that is infected with viruses, spyware or malware. It is the member’s responsibility to initiate and be available for technical support during Nomad Internet’s hours of operation. If a member wishes to utilize Nomad Internet’s technical support, the member must be available to help troubleshoot the connection or computer setup. Nomad Internet does not provide on-site technical support. Members should understand and agree that any technician or other person dispatched to troubleshoot equipment that is not an employee or agent of Nomad Internet and Nomad Internet is not liable for any damages, costs or expenses relating to or arising from any acts, errors or omissions by any such technician or other person.
16. DOWNTIME CREDIT PRACTICE Back to top
Although rare, all cellular networks occasionally have localized tower outages which result in service disruptions. In the event this happens, downtime credit will be issued for all downtime experienced, if applicable. Credit will be issued from the first point of contact about a technical issue affecting the account. During this time, membership dues are still owed, and credits will be applied once the issue is resolved.
17. PRODUCT DESCRIPTION AND SIZE Back to top
Please be aware that all photos of any products sold on Nomad Internet are for illustrative purposes only. Although we use reasonable efforts to ensure that our products are almost entirely similar to the photos offered on our Website, it is possible that some photos shown on our Website may not be entirely representative of the actual product. The final products received by you may vary slightly in color, make, model, manufacturer, and condition (your hardware could be new, refurbished, lightly used, etc). Additionally, you should be aware that all dimensions are approximate and not exact.
18. DEVICE ATTACHMENT RULES Back to top
The equipment used to access our service must be the original equipment provided by us to be used during the duration of membership and must be returned upon termination of membership. Membership constitutes ownership of membership and not ownership of any provided equipment (device) or carrier account that provided line is on. We will pass through or otherwise provide the warranties and technical support offered by the manufacturer and/or the Provider (if any).
19. PRIVACY POLICIES Back to top
We do not own, operate, maintain or control the Service and do not have network management practices that entail the inspection of network traffic. We do not store personally-identifiable traffic information, we do not provide personally-identifiable traffic information to third parties, or use that information for non-network management purposes. The Provider uses or may use network management practices that entail the inspection of network traffic; storage of network traffic data; and use of network traffic data for non-network management purposes, including disclosure of such traffic data to third parties. The current Provider discusses these matters generally in its “Open Internet Information”, which refers to the providers generally-applicable privacy policies that may be viewed online at their site.
20. SECURITY Back to top
We do not own, operate, maintain, or control the Service, and do not take any measures to assure the security of your use of the Service or the security of the network. The Provider, may take action to guard your security in the use of the network and to safeguard the network. Please refer to the Provider’s open internet disclosures for additional information.
21. INSTALLATION Back to top
Nomad Internet does not provide professional installation for its products/services. If a member requires a Professional Installation, it is their own responsibility to hire a third-party technician. Alarm systems, special configurations, or special applications may require a professional installation or additional equipment not available through Nomad Internet. Nomad Internet may not provide nor is responsible for any special equipment not purchased through Nomad Internet.
22. LIMITATIONS OF SERVICE Back to top
If you have not purchased a dedicated membership service(s), you are not permitted to use your account to continually connect to the Internet for web/ftp/mail or other services. Unlimited accounts are not dedicated accounts and do not provide for fixed connectivity of unlimited duration. Nomad Internet reserves the right to disconnect users for excessive or exorbitant usage. Nomad Internet and the cellular service providers have implemented an abuse prevention and a fair use program and have the discretion to apply network management techniques, de-prioritization, and other management tools to monitor and disconnect any user who abuses the policy and remains connected for excessive periods through implementing improper techniques or otherwise violating Nomad Internet’s policies. These parameters may be changed at any time at Nomad Internet’s discretion. If you require a dedicated connection, you should notify Nomad Internet.
23. CIRCUMSTANCES BEYOND NOMAD INTERNET’S CONTROL
Nomad Internet will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things we do not control, or an inability to obtain necessary equipment or memberships.
24. TERMINATION Back to top
We may terminate this Agreement with you, and or any services we provide, at our discretion, at any time, or if we determine that you, or any user of your service, (1) have violated any applicable laws while using our Platform; (2) have violated any portion of this Agreement or any of our Platform policies; (3) if we believe that any of your current or future actions may legally harm Nomad Internet, our business interests or a third party, at our discretion. (4) lie or steal from us (5) fail to pay your bill, or have a history of billing issues with Nomad Internet (6) (a) harass, threaten, or use vulgar, or inappropriate language toward our representatives; (b) “spam,” or engage in other abusive messaging or calling; (7) modify or tamper with, in any way, a device that is property of Nomad Internet;; or (8) engage in any detrimental behavior including, but not limited to, data abuse, torrenting or other forms of misuse of any services offered by Nomad Internet. Where we have terminated this Agreement with you at our discretion, where you have any ongoing subscriptions, we may refund you a prorated portion of any unused subscription fees that have been paid for. In the event of termination, we will strive to provide you with a timely explanation; however, we are not required to do so.
25. TERMINATION BY CELLULAR SERVICE PROVIDER Back to top
If, in the Cellular membership Provider’s sole discretion, (a) a member is in breach of the Acceptable Use Policy; (b) a member’s use of the membership is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the membership, the Wireless Service Provider and/or it’s partners’ servers or other equipment, or the use and enjoyment of other users; (c) a member acts in an abusive or menacing manner when dealing with The Cellular Service Provider’s technical support staff, customer service staff or any other of the Wireless Service Provider’s employees or representatives; (d) the Cellular Service Provider receives an order from a court to terminate a member’s service; or (e) the Cellular Service Provider for any reason ceases to offer the membership, then the Cellular Service Provider at its sole election may terminate or suspend such member’s service immediately without notice. For a termination in accordance with this paragraph, the member remains liable for all unpaid fees and other charges accrued or otherwise payable under the terms of this Agreement, any equipment charges set forth herein, if applicable.